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Frequently Asked Questions
Q. What is the minimum order that we can place?A: We expect your minimum orders to be of at least euro€ 500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. Samples against cost are available on request.
Q. What are your payment terms?A: All payment should be made in euro, unless otherwise specified in the quotation sent to you. We give the following options for payment :
Full Advance Payment BY TT Transfer :
This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.
Part Payment in Advance :
For larger orders, we expect that you send 25% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the buyer.
Letter of Credit :
We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank Charges as per the terms of Letter of Credit, must be to the account of the buyer.
Q. Please give some information on Shipping mode and charges?A: Normal mode of shipment are - "Sea Freight" and "Air Freight". However we also use Air Post Parcel, Sea Post Parcel, Courier, etc. upon special requests from customers.
It is your option to ask for prices inclusive of shipping costs or we can send the goods on "Freight To Pay basis". The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.
Q. How can I get a Quote?A: Please select the relevant product from our extensive product range and mention the product name/cas no / cat no / un no as per your requirements in the feedback form.
Q. How can I get your price list / catalogue?A: Please select the relevant product from our extensive product range and mention the product name/cas no / cat no / un no as per your requirements in the feedback form.
Q. Do you have any international certifications/approvals?A: We are an ISO certified company.
Q. How can I contact ALPHA CHEMIKA?A: You can Contact ALPHA CHEMIKA by E-mail, Fax, Phone or Post. If you wish to have a Quotation, Price List or Catalogue of any particular item, please use feedback form. You are welcome to contact us for any other information here.